What is an emergency?
An emergency is when someone is sick or injured so badly that they may need to go to the hospital.  When in doubt,  DO NOT hesitate, call Hatzoloh, and a dispatcher will help you determine if it is an emergency or not.

Non-emergency calls should be placed to the office number which is (514) 344-2580.

If you need to call Hatzoloh remember:
Stay calm! Before picking up the phone, take a deep breath and do your best to relax.

Pick up the phone, listen for dial tone, then dial 341-1818 (or 1-877-341-1818)
When the dispatcher answers, simply state exactly what is the emergency.

The dispatcher will ask your name and telephone number, then ask for the address or location of the emergency.

This is very important!
Do you and other members of your family/workforce, BABY SITTERS, all know your address? If not, let everyone know! Better yet, mark the address by each telephone - that way it will be easy to remember. Do you know what are your cross streets?

This is important information as well. In addition to knowing your address, it is important that emergency responders can see your house number from the street. The next time you are returning to your home at night, pretend that you are a policeman, firefighter, or paramedic trying to find your house. Can you easily see your house number from the street? If not, you have some work to do. Mark your house number in large, reflective numbers that can easily be seen from the street.

Next, the dispatcher will ask you exactly what is wrong - the "details" of your emergency. This is important information too! Do not become upset that it is "taking too long", or that "they are asking too many questions" remember, while one dispatcher is talking to you on the phone, another dispatcher is putting your call out on radio to Hatzoloh emergency personnel.

DO NOT hang up until the dispatcher says it is okay to do so. If you are alone or frightened, we'll stay on the phone until help arrives.

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DISCLAIMER: Under no conditions responsibility is being accepted by the authors of this site, or anyone else related to this site regarding the consequences of use of the information distributed in this documentation in any First Aid application.

THIS IS A TUTORIAL, HENCE A STUDY AID, NOT A FIRST AID MANUAL.